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Cancellation, Return, Exchange & Warranty Policy – Souneeds

At Souneeds, customer satisfaction and service quality are our priorities. Please read our policy before purchasing products or booking services.

1. Order Cancellation

• Orders can be cancelled before dispatch, subject to approval.

• Dispatched or shipped orders may not be cancelled.

• If Souneeds cancels an order, an eligible refund will be provided.

2. Return & Exchange Policy

• Returns may be accepted for damaged, defective, incorrect or incomplete products.

• Report any issue within 24 working hours of delivery.

• Share your Order ID, photos or videos for verification.

• Exchanges are subject to product availability and approval.

• Customer-requested exchanges may involve additional courier charges.

3. Non-Returnable Products

Products damaged through misuse, negligence, incorrect installation, unauthorized repairs or customer modifications may not qualify for return or exchange, subject to applicable laws.

4. Product Warranty & Replacement

• Warranty periods may be 12 months, 6 months, 3 months or as specified on the product page, invoice or warranty document.

• Warranty covers eligible manufacturing defects.

• Approved warranty replacements are handled by the seller, company or manufacturer.

• Souneeds assists customers with warranty claims.

• Approved manufacturing-defect replacement shipping charges are borne by the seller, manufacturer or Souneeds, as applicable.

5. Warranty Service Availability

• Souneeds technician visits, repairs and installation support are currently available in Delhi-NCR only.

• Customers across India can claim eligible product replacements for verified manufacturing defects.

• On-site technician services are not available outside Delhi-NCR.

6. Repairing & Service Policy

• Service cancellation is allowed before technician dispatch.

• Inspection, visit and labour charges may apply once work begins.

• Repairing work may carry a 15–30 days workmanship warranty, depending on the service and as mentioned on the invoice.

• Additional repairs, spare parts and materials may be chargeable.

• No additional workmanship warranty applies unless specifically mentioned in writing.

7. Refund Policy

Refunds may be approved for eligible cancellations, defective products, approved returns or uncompleted services.

• Approved refunds are generally processed through the original payment method.

• Refunds may take approximately 5–10 business days.

• All refunds are subject to verification and applicable terms.

8. Installation & Additional Charges

Installation, labour, transportation, spare parts and additional materials may be charged separately unless included in the quotation.

9. How to Contact Us

For returns, exchanges, warranty claims, repairs or complaints, contact:

Souneeds Customer Support

WhatsApp Helpline: 8448822322

Please provide your Order ID, product details, invoice and photos/videos (if applicable).

10. Customer Responsibilities

Customers should verify product specifications, dimensions and compatibility before ordering and retain invoices and warranty documents for future claims.

11. Policy Updates & Legal Compliance

Souneeds reserves the right to update this policy when necessary. This policy is governed by applicable Indian laws, including the Consumer Protection Act, 2019. Nothing in this policy limits customers\' statutory rights.

Thank You for Choosing Souneeds!