Privacy Policy

Privacy Policy

Effective Date: 10/08/2025
Website/App: www.souneeds.com (“Platform”)
Operated by: souneeds, referred to as “We,” “Us,” or “Our.”

1. Purpose of This Policy

Your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, mobile app, or related services.

By using our Platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide better service and improve your experience:

1. Information You Provide

• Name, email, phone number, and address.
• Account login details (username, password).
• Billing, payment, or delivery details when you place an order.
• Any details you share while booking a service or posting a query.

1. Automatically Collected Information

• Device and browser information.
• IP address, location (approximate), and time zone.
• Pages visited, time spent, and actions taken on the Platform.
• Cookies and similar tracking tools (explained below).

1. Vendor/Service Provider Information

If you register as a vendor or service provider, we may also collect:

• Business name, GST number, and bank details (for payments).
• Identity documents for verification.
• Service area, skill details, or product listings.

3. How We Use Your Information

We use your data to:

1. Create and manage your user account.
2. Process orders, payments, and service bookings.
3. Communicate updates, confirmations, or offers.
4. Improve platform performance, security, and user experience.
5. Handle customer support and dispute resolution.
6. Comply with legal and tax obligations.

We never sell your personal data to anyone.

4. Cookies and Tracking

Our Platform uses cookies to:

• Remember your login session and preferences.
• Show relevant offers or recommendations.
• Analyze site traffic and performance.

You can disable cookies from your browser settings, but some features may not work properly.

5. Information Sharing

We may share your information only when necessary, such as:

• With vendors or service providers to complete your order or service booking.
• With payment gateways for secure transactions.
• With delivery partners to ship your orders.
• With technical partners for website hosting or maintenance.
• When required by law or government authorities.

All third parties are required to keep your information confidential and use it only for authorized purposes.

6. How We Protect Your Data

We use security measures such as:

• Encrypted connections (SSL).
• Secure data servers.
• Access controls and regular monitoring.

However, no online platform can guarantee 100% security. Please protect your account credentials and notify us immediately if you suspect unauthorized access.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Request deletion of your data (where legally possible).
• opt out of promotional emails anytime by clicking “Unsubscribe.”

You can contact us to exercise these rights at support@souneeds.com

8. Data Retention

We keep your data:

• As long as your account is active, or
• As needed to complete your transactions or comply with legal requirements.

After that, we securely delete or anonymize your data.

9. Third-Party Links

Our Platform may include links to other websites or apps.
We are not responsible for the privacy practices or content of those third parties.
Please read their privacy policies before sharing any information.

10. Children’s Privacy

Our services are not meant for users under 18 years of age.
We do not knowingly collect information from minors.
If we discover a minor’s data, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on the Platform.
Continued use of our Platform after updates means you agree to the new terms.

12. Contact Us

If you have questions, complaints, or requests related to your privacy, please contact

📧 Email: support@souneeds.com

📞 Phone: Sale – 8448822322

                        Services – 8447736524

🏢 Address: F – 11 3^rd Floor

                            Chhatarpur Extn.

                            Near gate No 3

                            New Delhi - 110074